Businesses are of different types. We have small or big, national or local, private or public, partnership or proprietary, manufacturing or service, and competitive or monopolistic. Nevertheless, all of these businesses share certain approaches and concerns in a given business environment. They handle people both externally and internally, and their stakeholders may include employees, owners, customers, and even the community. Businesses also have several functional sections such as sales, accounts, personnel, marketing, administration, purchase and secretarial. Each of these departments has people running them, and for them to function seamlessly, they must communicate. Similarly, other persons that deal with these businesses, including suppliers and customers, have to communicate with any of these departments at some point. To be able to communicate effectively across all the departments, it’s important to look at the different types of letters or correspondence that are used as well as their features. When talking about different types of correspondence, we’re focusing on letters that go both ways. In other words, these are letters from the organization to other individuals and agencies and letters from other agencies and individuals to organizations. The types of business correspondence include: 1. Internal correspondence This refers to written communication between departments, employees, units, and branches of one company. It’s common for internal correspondence to be formal or informal. For the most part, regular internal correspondence is normally less formal, like the supervisor issuing some instructions to the staff. Email is usually used when sending internal correspondence. Other internal correspondence types include a memorandum, promotion letter, letter of dismissal, letter of approval, written reprimand, formal requests, and notice to explain. Typically, such communication is usually printed on the paper, which the sender signs and the recipients receive physically. 2. External correspondence This type of correspondence occurs between two organizations or between one organization and its customers. It is written communication that the company makes to parties that don’t belong to it. External correspondence is mainly made to creditors, prospective clients, suppliers, vendors, financial institutions, accounting and law firms, creditors, donors, sponsors, government offices, business affiliates and other offices that do business with
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