Handling Customer Issues And Situations

Entrepreneur’s Guide: How To Become A Successful E-commerce Seller On Qoo10 In Singapore

A close study of Southeast Asian e-commerce market places, which include Qoo10, reveals that there has been a significant increase in online shoppers. What this means is the buyers and profits have increased substantially. In the same regard, online sellers have also multiplied exponentially. What is the net effect of all that? Increased competition and possibly lower earnings. For this reason, effective strategies are necessary to overcome the competition while getting more sales. In this guide, you will learn the tips and tricks essential for standing out and succeeding on Qoo10. 1. Perform Competitor Research Your competitors can teach you many things you didn’t know. For this reason, study the market and the strategies your competition relies on to develop new ideas. Start by buying what your competitors produce. This way, you interact with the product directly, thereby learning its quality as well as the steps competitors follow to sell and deliver. On top of that, familiarize yourself with the product descriptions to improve your understanding of the strategies implemented to attract new clients. You can also analyse your competitor’s after-sale customer service. 2. Have Impeccable Product Descriptions All power sellers feature their products with relevant, fresh, and accurate product descriptions. Without convincing descriptions, you’ll not receive as many orders as you would like. Remember that online shoppers cannot touch, smell, and hold your products before buying. They base their purchase decisions solely on the product descriptions and images. Therefore, ensure the pictures and descriptions are of the highest quality. 3. Fully Comply with the Marketplace SLAs In all marketplaces, including Qoo10, online sellers must abide by the conditions set up in Service Level Agreements (SLAs). Mostly, the SLAs tackle issues related to shipping. Power sellers can only thrive by adhering to SLAs at all times. Impress your customers by processing and shipping all orders in the shortest time possible. Ensure that the SLA compliance results are top-notch to enhance your products’ visibility while making yourself eligible for incentives. 4. Personalize Your Online Store Online marketplaces typically offer space for creating your homepage, which you can use for interacting with

Read more »