Data Protection Notice for Customers

This Data Protection Notice (“Notice”) sets out the basis which Lending Bee Pte. Ltd. (“we”, “us”, or “our”) may collect, use, disclose or otherwise process personal data of our customers in accordance with the Personal Data Protection Act (“PDPA”). This Notice applies to personal data in our possession or under our control, including personal data in the possession of organisations which we have engaged to collect, use, disclose or process personal data for our purposes.

Personal Data

1. As used in this Notice, “customer” means an individual who (a) has contacted us through any means to find out more about any goods or services we provide, or (b) may, or has, entered into a contract with us for the supply of any goods or services by us; and “personal data” means data, whether true or not, about a customer who can be identified: (a) from that data; or (b) from that data and other information to which we have or are likely to have access.

2. Depending on the nature of your interaction with us, some examples of personal data which we may collect from you include name, residential address, email address, telephone number, nationality, gender, date of birth, marital status, photograph, employment information, financial information and loan information.

3. Other terms used in this Notice shall have the meanings given to them in the PDPA (where the context so permits).

Collection, Use and Disclosure of Personal Data

4. We generally do not collect your personal data unless (a) it is provided to us voluntarily by you directly or via a third party who has been duly authorised by you to disclose your personal data to us (your “authorised representative”) after (i) you (or your authorised representative) have been notified of the purposes for which the data is collected, and (ii) you (or your authorised representative) have provided written consent to the collection and usage of your personal data for those purposes, or (b) collection and use of personal data without consent is permitted or required by the PDPA or other laws. We shall seek your consent before collecting any additional personal data and before using your personal data for a purpose which has not been notified to you (except where permitted or authorised by law).

5. We may collect and use your personal data for any or all of the following purposes: (a) performing obligations in the course of or in connection with our provision of the goods and/or services requested by you; (b) verifying your identity; (c) responding to, handling, and processing queries, requests, applications, complaints, and feedback from you; (d) managing your relationship with us; (e) processing payment or credit transactions; (f) complying with any applicable laws, regulations, codes of practice, guidelines, or rules, or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority; (g) any other purposes for which you have provided the information; (h) transmitting to any unaffiliated third parties including our third party service providers and agents, and relevant governmental and/or regulatory authorities, whether in Singapore or abroad, for the aforementioned purposes; and (i) any other incidental business purposes related to or in connection with the above.

6. We may disclose your personal data: (a) where such disclosure is required for performing obligations in the course of or in connection with our provision of the goods and services requested by you; or (b) to third party service providers, agents and other organisations we have engaged to perform any of the functions with reference to the above mentioned purposes.

7. The purposes listed in the above clauses may continue to apply even in situations where your relationship with us (for example, pursuant to a contract) has been terminated or altered in any way, for a reasonable period thereafter (including, where applicable, a period to enable us to enforce our rights under a contract with you).

Reliance on the Legitimate Interests Exception

8. In compliance with the PDPA, we may collect, use or disclose your personal data without your consent for the legitimate interests of Lending Bee Pte. Ltd. or another person. In relying on the legitimate interests exception of the PDPA, Lending Bee Pte. Ltd. will assess the likely adverse effects on the individual and determine that the legitimate interests outweigh any adverse effect.

9. In line with the legitimate interests’ exception, we will collect, use or disclose your personal data for the following purposes: (a) fraud detection and prevention; (b) detection and prevention of misuse of services; (c) network analysis to prevent fraud and financial crime, and perform credit analysis; and (d) collection and use of personal data on company-issued devices to prevent data loss. The purposes listed in this clause may continue to apply even in situations where your relationship with us (for example, pursuant to a contract) has been terminated or altered in any way, for a reasonable period thereafter.

Withdrawing Your Consent

10. The consent that you provide for the collection, use and disclosure of your personal data will remain valid until such time it is being withdrawn by you in writing. You may withdraw consent and request us to stop collecting, using and/or disclosing your personal data for any or all of the purposes listed above by submitting your request in writing or via email to our Data Protection Officer at the contact details provided below.

11. Upon receipt of your written request to withdraw your consent, we may require reasonable time (depending on the complexity of the request and its impact on our relationship with you) for your request to be processed and for us to notify you of the consequences of us acceding to the same, including any legal consequences which may affect your rights and liabilities to us. In general, we shall seek to process your request within ten (10) business days of receiving it.

12. Whilst we respect your decision to withdraw your consent, please note that depending on the nature and scope of your request, we may not be in a position to continue providing our goods or services to you and we shall, in such circumstances, notify you before completing the processing of your request. Should you decide to cancel your withdrawal of consent, please inform us in writing in the manner described in clause 10 above.

13. Please note that withdrawing consent does not affect our right to continue to collect, use and disclose personal data where such collection, use and disclose without consent is permitted or required under applicable laws.

Access to and Correction of Personal Data

14. If you wish to make (a) an access request for access to a copy of the personal data which we hold about you or information about the ways in which we use or disclose your personal data, or (b) a correction request to correct or update any of your personal data which we hold about you, you may submit your request in writing or via email to our Data Protection Officer at the contact details provided below.

15. Please note that a reasonable fee may be charged for an access request. If so, we will inform you of the fee before processing your request.

16. We will respond to your request as soon as reasonably possible. In general, our response will be within thirty (30) business days. Should we not be able to respond to your request within thirty (30) days after receiving your request, we will inform you in writing within thirty (30) days of the time by which we will be able to respond to your request. If we are unable to provide you with any personal data or to make a correction requested by you, we shall generally inform you of the reasons why we are unable to do so (except where we are not required to do so under the PDPA).

Protection of Personal Data and Cybersecurity

17. To safeguard your personal data from unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks, and to protect against cybersecurity threats such as hacking, malware, ransomware, phishing and other forms of cyber-attacks, we have introduced appropriate administrative, physical and technical measures which include, without limitation: minimised collection and retention of personal data; authentication and access controls on a need-to-know basis, including good password practices and role-based access; encryption of personal data both in transit and at rest; use of firewalls, intrusion detection and prevention systems and other network security controls; up-to-date antivirus and anti-malware protection; regular patching and updating of operating systems and other software; secure erasure or destruction of storage media and devices before disposal or re-use; web and application security measures to guard against common cyber threats; use of one-time passwords (OTP), two-factor authentication (2FA) and/or multi-factor authentication (MFA) to secure access to our systems; periodic vulnerability assessments, penetration testing, security reviews and audits; monitoring and logging of system access and activity to help detect and respond to suspicious or unauthorised activity; physical security controls restricting access to our premises, servers and data storage facilities; ongoing training of our staff on data protection and cybersecurity practices and their confidentiality obligations; and requiring our third party service providers and agents who process personal data on our behalf to maintain security standards comparable to ours.

18. We maintain incident response procedures to help us detect, contain, investigate and respond to any suspected or actual data breach or cybersecurity incident in a timely manner, and where required under the PDPA or other applicable laws, we will notify the Personal Data Protection Commission and/or affected individuals of any notifiable data breach.

19. You should be aware, however, that no method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security and cybersecurity measures.

Accuracy of Personal Data

20. We generally rely on personal data provided by you (or your authorised representative). In order to ensure that your personal data is current, complete and accurate, please update us if there are changes to your personal data by informing our Data Protection Officer in writing or via email at the contact details provided below.

Retention of Personal Data

21. We may retain your personal data for as long as it is necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable laws.

22. We will cease to retain your personal data, or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purpose for which the personal data was collected, and is no longer necessary for legal or business purposes.

Transfers of Personal Data Outside of Singapore

23. We generally do not transfer your personal data to countries outside of Singapore. However, if we do so, we will obtain your consent for the transfer to be made and we will take steps to ensure that your personal data continues to receive a standard of protection that is at least comparable to that provided under the PDPA.

Cookies, Log Data and Website Analytics

24. Cookies are small files containing a small amount of data, which may include an anonymous unique identifier. They are sent to your browser by a website and stored on your device. We use cookies and similar technologies on this website and in our mobile application to keep the site functioning correctly, to remember your preferences, and to understand how visitors use our pages so that we can improve them.

25. When you visit our website, we and the third party providers we engage may also automatically collect technical information sent by your browser (“log data”). Log data may include your Internet Protocol (IP) address, browser type and version, device and operating system information, the pages you visit, referring pages, the date and time of your visit, the time spent on each page and similar statistics.

26. We use cookies and log data for website performance monitoring, security and fraud prevention, measuring the effectiveness of our marketing, and improving the content and usability of our website. Where cookies or log data are combined with other information such that an individual can be identified, we treat that information as personal data under this Notice and handle it accordingly.

27. You may instruct your browser to refuse all cookies, to delete existing cookies, or to notify you when a cookie is being set. Please note that if you disable cookies, some parts of our website may not function as intended. You may also opt out of certain analytics and advertising cookies through the tools made available by the relevant third party providers.

Links to Other Websites

28. Our website and mobile application may contain links to websites and services that are not operated by us. If you follow such a link, you will be directed to a third party site. We do not control, and are not responsible for, the content, privacy policies or practices of any third party site or service. We encourage you to read the privacy policy of every website you visit.

Children and Young Persons

29. Our services are not directed at anyone under the age of 21 and we do not knowingly collect personal data from individuals under 21. If you are a parent or guardian and believe that an individual under 21 has provided us with personal data, please contact our Data Protection Officer. If we become aware that we have collected personal data from an individual under 21 other than as permitted by law, we will take steps to delete that information.

Data Protection Officer

30. You may contact our Data Protection Officer if you have any enquiries or feedback on our personal data protection policies and procedures, or if you wish to make any request, in the following manner:

Name of DPO : Ms Hazel Loi
Contact No. : 62191611
Email Address : [email protected]

Effect of Notice and Changes to Notice

31. This Notice applies in conjunction with any other notices, contractual clauses and consent clauses that apply in relation to the collection, use and disclosure of your personal data by us.

32. We may revise this Notice from time to time without any prior notice. You may determine if any such revision has taken place by referring to the date on which this Notice was last updated. Your continued use of our services constitutes your acknowledgement and acceptance of such changes.

Effective date : 21/07/2026
Last updated : 21/07/2026